Zeshan Sattar Posts

Information is the micro-lesson we learn from every hack or data breach, and wisdom is the life lesson we carry with us long after it happens. In IT, as in many sectors, our collective wisdom is what keeps us safe.

The role of the service-desk professional is expanding and their skill-set must be broader, as they are now the first line of defence against cybersecurity threats and organisations are using more and more cloud-based services. This shift means that for organisations to remain competitive it is essential for their IT teams to have up-to-date skills. Many organisations are participating in apprenticeship schemes to address this issue.